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Bobby Reynolds
Ticket Agent
Summary
Highly skilled and experienced Ticket Agent with a proven track record of success in the travel industry. Possesses exceptional customer service skills and a deep understanding of airline operations. Proven ability to maximize revenue through upselling additional products and services, while providing exceptional customer service and resolving inquiries promptly and efficiently. Expertise in IATA/ARC ticketing, reservation system proficiency, billing and ticketing, foreign currency exchange, and passenger assistance.
Throughout my career, I have consistently exceeded expectations in my role as a Ticket Agent. I have sold over 1,000 tickets daily, maximizing revenue by effectively upselling additional products and services. My strong customer service skills have enabled me to resolve customer inquiries and issues promptly and efficiently, ensuring customer satisfaction. I am proficient in processing reservations accurately and efficiently, ensuring a seamless travel experience for customers. I am also well-versed in assisting with ticket validation, luggage handling, and boarding procedures. I take pride in maintaining a clean and organized work area, ensuring a professional and welcoming environment for customers. My expertise in utilizing various reservation systems and ticket stock effectively has contributed to the smooth and efficient operation of the airline.
Education
Associate of Science in Travel and Tourism
September 2015
Skills
- IATA/ARC Ticketing
- Reservation System Proficiency
- Customer Service Excellence
- Billing and Ticketing
- Foreign Currency Exchange
- Passenger Assistance
Work Experience
Ticket Agent
- Maintained a clean and organized work area, ensuring a professional and welcoming environment for customers.
- Utilized various reservation systems and ticket stock effectively.
- Upgraded customer seats and applied discounts when applicable.
- Collaborated with colleagues to provide seamless customer service.
Ticket Agent
- Sold over 1,000 tickets daily, maximizing revenue through upselling additional products and services.
- Provided exceptional customer service, resolving inquiries and resolving issues promptly and efficiently.
- Processed reservations accurately and efficiently, ensuring customer satisfaction.
- Assisted with ticket validation, luggage handling, and boarding procedures.
Accomplishments
- Increased ticket sales revenue by 10% through effective upselling techniques
- Reduced customer wait times by implementing a streamlined checkin process
- Successfully resolved 95% of passenger inquiries within 3 minutes
- Developed and implemented a training program for new ticket agents, resulting in a 25% increase in efficiency
- Enhanced customer experience through the use of personalized communication techniques
Awards
- Employee of the Month for consistently exceeding ticket sales targets
- Top Performer in Customer Service, recognized for exceptional communication and problemsolving skills
- Certificate of Excellence in Ticket Agent Training
Certificates
- IATA Travel Agent Certificate
- ARC Accredited Agency Certificate
- Certified Tourism Professional (CTP)
- Travel Industry Executive (TIE)
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How To Write Resume For Ticket Agent
Highlight your customer service skills.
Ticket agents must be able to provide excellent customer service, so be sure to highlight your skills in this area on your resume.Quantify your experience.
When possible, quantify your experience on your resume by providing specific numbers and metrics. For example, instead of saying “I sold a lot of tickets,” you could say “I sold over 1,000 tickets daily.”Use keywords.
When writing your resume, be sure to use keywords that potential employers will be looking for. Some common keywords for ticket agent resumes include “customer service,” “ticketing,” and “reservations.”Proofread your resume carefully.
Make sure your resume is free of errors before you submit it to potential employers.
Essential Experience Highlights for a Strong Ticket Agent Resume
- Sell airline tickets over the phone, online, and in person.
- Provide excellent customer service by answering questions, resolving complaints, and providing travel information.
- Process reservations, issue tickets, and collect payment.
- Upsell additional products and services, such as seat upgrades, travel insurance, and baggage fees.
- Assist passengers with check-in, boarding, and baggage handling.
- Maintain a clean and organized work area.
- Follow all company policies and procedures.
Frequently Asked Questions (FAQ’s) For Ticket Agent
What are the duties of a Ticket Agent?
The duties of a Ticket Agent include selling airline tickets, providing customer service, processing reservations, issuing tickets, and collecting payment. Ticket Agents may also upsell additional products and services, assist passengers with check-in, boarding, and baggage handling, and maintain a clean and organized work area.
What are the qualifications for a Ticket Agent?
The qualifications for a Ticket Agent typically include a high school diploma or equivalent, customer service experience, and knowledge of airline ticketing procedures. Some employers may prefer candidates with a college degree in travel and tourism or a related field.
What is the work environment for a Ticket Agent like?
Ticket Agents typically work in an office environment. They may have to stand for long periods of time and work irregular hours, including weekends and holidays.
What is the salary for a Ticket Agent?
The salary for a Ticket Agent can vary depending on experience, location, and employer. According to the U.S. Bureau of Labor Statistics, the median annual salary for a Ticket Agent was $36,650 in May 2019.
What are the career prospects for a Ticket Agent?
Ticket Agents may advance to positions such as Lead Ticket Agent, Supervisor, or Manager. With additional education and experience, Ticket Agents may also pursue careers in other areas of the travel industry, such as travel agent or airline customer service representative.
What are the benefits of working as a Ticket Agent?
The benefits of working as a Ticket Agent can include a flexible work schedule, the opportunity to travel, and employee discounts on airfare.
How is it to work as a Ticket Agent?
Working as a Ticket Agent can be rewarding for individuals who enjoy helping others and are interested in the travel industry. However, it can also be challenging, as Ticket Agents must be able to work well under pressure and deal with difficult customers.