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Braxton Hughes
Ticket Machine Operator
Summary
Highly experienced and skilled Ticket Machine Operator with a proven track record of maintaining and operating a fleet of over 100+ ticket machines, ensuring optimal functionality and availability. Proven ability to process and resolve over 500 customer inquiries daily, providing prompt and professional assistance. Trained new employees on ticket machine operations and customer service protocols and collaborated with the IT department to troubleshoot technical issues and implement automated solutions. Demonstrated knowledge of fare calculations and payment systems to resolve customer disputes and provide accurate information. Monitored and analyzed machine performance data to identify areas for improvement and optimize operations. Developed and implemented a standardized procedure for ticket machine maintenance and repairs. Participated in regular safety training and drills to ensure a safe and secure work environment.
Education
Associate’s Degree in Transportation or a related field
December 2018
Skills
- Cash Handling
- Customer Service
- Equipment Maintenance
- Fare Collection
- Ticket Issuance
- Problem-Solving
Work Experience
Ticket Machine Operator
- Utilized knowledge of fare calculations and payment systems to resolve customer disputes and provide accurate information.
- Monitored and analyzed machine performance data to identify areas for improvement and optimize operations.
- Developed and implemented a standardized procedure for ticket machine maintenance and repairs.
- Participated in regular safety training and drills to ensure a safe and secure work environment.
Ticket Machine Operator
- Maintained and operated a fleet of 100+ ticket machines, ensuring optimal functionality and availability.
- Processed and resolved over 500 customer inquiries daily, providing prompt and professional assistance.
- Trained new employees on ticket machine operations and customer service protocols.
- Collaborated with the IT department to troubleshoot technical issues and implement automated solutions.
Accomplishments
- Identified and implemented process improvements that increased ticket sales by 15% while maintaining accuracy of transactions.
- Consistently exceeded daily sales targets, generating an average of $1,500 in revenue per shift.
- Successfully trained and mentored new employees, ensuring smooth operations and adherence to ticket handling procedures.
- Developed a system to track ticket inventory, reducing wastage and ensuring timely replenishment.
- Implemented a customer feedback program, gathering valuable insights to improve service quality.
Awards
- Received Employee of the Month award for exceptional performance in ticket sales and customer service.
- Recognized for providing exceptional customer service, resolving customer queries with a 98% satisfaction rating.
- Awarded Gold Star for maintaining a clean and organized ticketing area, exceeding company standards.
- Received Safety Champion award for promoting a safe working environment and adhering to all safety protocols.
Certificates
- Certificate in Fare Collection
- Cash Handling Certification
- Customer Service Certification
- Ticket Machine Operator Certification
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How To Write Resume For Ticket Machine Operator
- Highlight your experience in maintaining and operating a large fleet of ticket machines, and your ability to ensure their optimal functionality and availability.
- Quantify your accomplishments, such as the number of customer inquiries you processed and resolved, and the number of employees you trained.
- Demonstrate your knowledge of fare calculations and payment systems, as well as your ability to resolve customer disputes.
- Show that you are a team player and can collaborate with others, such as the IT department, to troubleshoot technical issues and implement automated solutions.
- Emphasize your commitment to safety and your participation in regular safety training and drills.
Essential Experience Highlights for a Strong Ticket Machine Operator Resume
- Maintained and operated a fleet of over 100+ ticket machines, ensuring optimal functionality and availability.
- Processed and resolved over 500 customer inquiries daily, providing prompt and professional assistance.
- Trained new employees on ticket machine operations and customer service protocols.
- Collaborated with the IT department to troubleshoot technical issues and implement automated solutions.
- Utilized knowledge of fare calculations and payment systems to resolve customer disputes and provide accurate information.
- Monitored and analyzed machine performance data to identify areas for improvement and optimize operations.
- Developed and implemented a standardized procedure for ticket machine maintenance and repairs.
Frequently Asked Questions (FAQ’s) For Ticket Machine Operator
What are the key responsibilities of a Ticket Machine Operator?
The key responsibilities of a Ticket Machine Operator include maintaining and operating ticket machines, processing and resolving customer inquiries, training new employees, collaborating with the IT department, and participating in safety training and drills.
What skills are required to be a successful Ticket Machine Operator?
To be a successful Ticket Machine Operator, you should have strong customer service skills, be able to work independently and as part of a team, and have a good understanding of fare calculations and payment systems.
What is the average salary for a Ticket Machine Operator?
The average salary for a Ticket Machine Operator in the United States is around $35,000 per year.
What are the career prospects for a Ticket Machine Operator?
Ticket Machine Operators can advance to positions such as Customer Service Supervisor, Operations Manager, or even General Manager.
What are the working conditions like for a Ticket Machine Operator?
Ticket Machine Operators typically work in a fast-paced environment, and may have to work long hours, including evenings and weekends.
What is the job outlook for Ticket Machine Operators?
The job outlook for Ticket Machine Operators is expected to be good over the next few years, as the demand for public transportation continues to grow.