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Ashley Hudson
Toll Collector Supervisor
Summary
Highly accomplished Toll Collector Supervisor with 5+ years of experience in managing and supervising toll collection operations. Proven ability to enhance revenue generation, optimize operational efficiency, and provide exceptional customer service. Skilled in developing and implementing training programs, analyzing data, and enforcing toll collection regulations and policies.
Education
Bachelor’s Degree in Business Administration
December 2015
Skills
- Revenue Tracking
- Customer Service
- Cash Handling
- Supervision
- Microsoft Office Suite
- Team Management
Work Experience
Toll Collector Supervisor
- Enforced toll collection regulations and policies, ensuring compliance and minimizing revenue loss.
- Resolved customer inquiries and complaints related to toll collection, maintaining positive relationships and addressing concerns effectively.
- Participated in safety audits and inspections, ensuring compliance with industry standards and minimizing operational risks.
- Utilized automated toll collection systems, including transponders and electronic payment methods, to streamline toll collection processes.
Toll Collector Supervisor
- Supervised and managed a team of 10 toll collectors, ensuring efficient and accurate toll collection procedures.
- Developed and implemented training programs for new toll collectors, covering operational procedures, safety protocols, and customer service standards.
- Monitored and analyzed toll collection data, identifying trends and areas for improvement in revenue generation and operational efficiency.
- Collaborated with other departments, including finance, operations, and maintenance, to ensure smooth coordination of toll collection activities.
Accomplishments
- Developed and implemented a training program for toll collectors that reduced turnover by 15%
- Improved efficiency of toll collection operations by streamlining processes and implementing new technology, resulting in a 10% reduction in operating costs
- Collaborated with law enforcement to develop and implement a security plan that reduced incidents of toll evasion by 20%
- Increased customer satisfaction ratings by 15% through implementing a tollbyplate system that eliminated the need for drivers to stop and pay at toll booths
- Developed and implemented a quality assurance program that resulted in a 99% accuracy rate in toll collection processes
Awards
- Toll Innovation Award from the International Road Traffic & Toll Systems Association for implementing a new automated tolling system that increased throughput by 25%
- Recognized by the State Department of Transportation for exceptional customer service and public relations handling
- Received the Supervisor of the Year Award from the Toll Collector Supervisors Association for outstanding leadership and innovation
- Recognized by the City Council for exceptional service to the community during a major traffic incident
Certificates
- Certified Toll Collector
- Certified Toll Collector Supervisor
- Certified Revenue Control Expert
- Certified Customer Service Professional
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Essential Experience Highlights for a Strong Toll Collector Supervisor Resume
- Supervise and manage a team of toll collectors, ensuring efficient and accurate toll collection procedures.
- Develop and implement training programs for new toll collectors, covering operational procedures, safety protocols, and customer service standards.
- Monitor and analyze toll collection data, identifying trends and areas for improvement in revenue generation and operational efficiency.
- Collaborate with other departments, including finance, operations, and maintenance, to ensure smooth coordination of toll collection activities.
- Enforce toll collection regulations and policies, ensuring compliance and minimizing revenue loss.
- Resolve customer inquiries and complaints related to toll collection, maintaining positive relationships and addressing concerns effectively.
- Participate in safety audits and inspections, ensuring compliance with industry standards and minimizing operational risks.
Frequently Asked Questions (FAQ’s) For Toll Collector Supervisor
What is the role of a Toll Collector Supervisor?
A Toll Collector Supervisor is responsible for supervising and managing a team of toll collectors, ensuring efficient and accurate toll collection procedures. They also develop and implement training programs, monitor and analyze toll collection data, and enforce toll collection regulations and policies.
What are the key skills required to be a successful Toll Collector Supervisor?
Revenue Tracking, Customer Service, Cash Handling, Supervision, Microsoft Office Suite, and Team Management are some of the key skills required for this job
What are the career prospects for a Toll Collector Supervisor?
Toll Collector Supervisors with experience may advance to management positions, such as Toll Plaza Manager or Toll Operations Manager. They may also move into other areas of the transportation industry, such as customer service or finance.
What is the average salary for a Toll Collector Supervisor?
The average salary for a Toll Collector Supervisor in the United States is around $120,000 per year.
What are the challenges faced by Toll Collector Supervisors?
Toll Collector Supervisors may face challenges such as managing a large team of employees, dealing with difficult customers, and ensuring compliance with regulations.
What are the benefits of working as a Toll Collector Supervisor?
Toll Collector Supervisors can enjoy benefits such as a stable income, opportunities for advancement, and the satisfaction of knowing that they are contributing to the smooth operation of the transportation system.