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Sergio Cook
Travel Freight and Passenger Agent
Summary
Highly motivated and experienced Travel Freight and Passenger Agent with a proven track record of success in securing bookings, planning itineraries, and managing freight shipments. Skilled in negotiating competitive rates with airlines and transportation providers, delivering exceptional customer service, and utilizing industry-leading software to streamline processes. Proficient in both domestic and international travel, ensuring seamless experiences for clients.
Education
Bachelor’s Degree in Travel and Tourism
September 2016
Skills
- IATA/UFTAA Certification
- Domestic and International Air Ticketing
- Passenger Management and Assistance
- Flight Reservation and Booking
- Freight Consultation and Management
- Cargo Sales and Operations
Work Experience
Travel Freight and Passenger Agent
- Provided exceptional customer service to clients, resolving inquiries promptly and efficiently.
- Handled freight shipments for clients, ensuring efficient and timely delivery of goods.
- Utilized industryleading software and technology to streamline booking and management processes.
- Collaborated with other departments to ensure smooth coordination and support for clients.
Travel Freight and Passenger Agent
- Secured over 200 bookings in the past quarter, resulting in a significant increase in revenue for the company.
- Successfully planned and executed complex itineraries for highprofile clients, ensuring seamless travel experiences.
- Negotiated competitive rates with multiple airlines and transportation providers, saving the company over 10% on travel expenses.
- Managed all aspects of passenger bookings, including ticketing, seat assignments, and special requests.
Accomplishments
- Successfully assisted over 500 passengers with complex travel itineraries, including booking flights, arranging accommodations, and coordinating ground transportation.
- Developed a new process for expediting passenger checkins, reducing the average wait time by 15%.
- Negotiated discounted rates with major airlines and accommodation providers, resulting in significant cost savings for clients.
- Successfully implemented a new inventory management system for the freight department, streamlining operations and reducing errors.
- Developed and implemented a training program for new agents, enhancing their skills and knowledge of travel industry principles.
Awards
- IATA Certified Travel Agent Diploma
- Received Employee of the Quarter recognition for exceptional customer service and efficiency in handling freight shipments.
- Recognized for proficiency in handling hazardous materials shipments, surpassing industry standards for safety and compliance.
- Certified in Advanced Air Ticketing and Reservations through the International Air Transport Association (IATA).
Certificates
- IATA Foundation in Travel and Tourism
- UFTAA Travel Management Consultant
- CIPS Level 2 in Customs Clearance
- Advanced Passenger Screening Certification
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How To Write Resume For Travel Freight and Passenger Agent
- Highlight your IATA/UFTAA certification and relevant industry experience to demonstrate your expertise and credibility.
- Showcase your strong customer service skills, emphasizing your ability to build relationships and resolve issues effectively.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
- Tailor your resume to each specific job description, highlighting the skills and experience that are most relevant to the role.
- Proofread your resume carefully before submitting it, ensuring that there are no errors in grammar or spelling.
Essential Experience Highlights for a Strong Travel Freight and Passenger Agent Resume
- Secure bookings for flights, hotels, and other travel arrangements, exceeding sales targets and generating revenue for the company.
- Plan and execute complex itineraries for high-profile clients, catering to their specific needs and preferences.
- Negotiate competitive rates with multiple airlines and transportation providers, resulting in significant cost savings for the company.
- Manage all aspects of passenger bookings, including ticketing, seat assignments, and special requests, ensuring customer satisfaction.
- Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly and efficiently.
- Handle freight shipments for clients, ensuring efficient and timely delivery of goods, and providing necessary documentation.
- Collaborate with other departments, such as sales, marketing, and operations, to ensure smooth coordination and support for clients.
Frequently Asked Questions (FAQ’s) For Travel Freight and Passenger Agent
What are the key skills required for a successful Travel Freight and Passenger Agent?
Key skills include IATA/UFTAA certification, proficiency in domestic and international air ticketing, passenger management and assistance, flight reservation and booking, freight consultation and management, cargo sales and operations, and exceptional customer service.
What are the career prospects for a Travel Freight and Passenger Agent?
With experience and additional qualifications, Travel Freight and Passenger Agents can advance to roles such as Travel Consultant, Travel Manager, or Operations Manager. They may also specialize in specific areas, such as corporate travel or luxury travel.
What is the job market outlook for Travel Freight and Passenger Agents?
The job outlook for Travel Freight and Passenger Agents is expected to grow in the coming years due to the increasing demand for travel services and the growth of the tourism industry.
What are the typical working conditions for a Travel Freight and Passenger Agent?
Travel Freight and Passenger Agents typically work in an office environment, but may also work from home or travel to meet with clients. They may work regular business hours or extended hours, including weekends and holidays.
What are the benefits of working as a Travel Freight and Passenger Agent?
Benefits may include opportunities to travel, flexible work schedules, and discounts on travel services.
What are the challenges of working as a Travel Freight and Passenger Agent?
Challenges may include working long hours, dealing with difficult customers, and managing multiple tasks simultaneously.