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Dash Johnson
Waiter/Waitress, Captain
Summary
Highly motivated and experienced Waiter/Waitress, Captain with a proven track record of providing exceptional customer service, managing teams, and optimizing restaurant operations. Demonstrated ability to increase customer satisfaction, reduce wait times, and increase sales through innovative techniques and effective leadership. Proficient in all aspects of table service, including order taking, food and beverage service, guest relations, and upselling. Committed to delivering a positive and memorable dining experience for every guest.
Education
Associate’s Degree in Hospitality Management
October 2015
Skills
- Customer Service
- Communication
- Teamwork
- Attention to Detail
- Time Management
- Problem Solving
Work Experience
Waiter/Waitress, Captain
- Provided exceptional customer service, resolving guest issues promptly and professionally, maintaining a positive atmosphere, and exceeding guest expectations.
- Upsold menu items and suggested wine pairings, increasing sales by 10% and enhancing the dining experience for guests.
- Collaborated with the kitchen staff to ensure menu accuracy, food quality, and timely delivery, fostering a cohesive and efficient team environment.
- Maintained a clean, organized, and wellstocked dining area, adhering to health and safety regulations, and ensuring a comfortable environment for guests.
Waiter/Waitress, Captain
- Streamlined and optimized restaurant operations by implementing innovative floor mapping and table management techniques, reducing seating times by 20% and increasing customer satisfaction by 15%.
- Led a team of 10 servers, overseeing their training, performance management, and guest relations, resulting in a consistent 4.8/5 customer satisfaction rating.
- Developed and implemented a standardized training program for all new hires, ensuring consistent and efficient service, and reducing turnover by 12%.
- Managed reservations, seating charts, and waitlists, coordinating with the kitchen to ensure timely food delivery and minimizing customer wait times.
Accomplishments
- Increased sales by 15% through active menu recommendations and suggestive selling
- Trained a team of 10 new waiters/waitresses to exceed customer service standards
- Led a team to achieve a 98% customer satisfaction rating
- Developed new menu items that increased overall revenue by 7%
- Implemented a new table management system that reduced wait times by 10%
Awards
- Waiter/Waitress of the Month at [Restaurant Name]
- Captain of the Year at [Restaurant Name]
Certificates
- Servsafe Food Handler
- Servsafe Alcohol
- WSET Level 1 Award in Wines
- Cicerone Certified Beer Server
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How To Write Resume For Waiter/Waitress, Captain
- Highlight your interpersonal skills and passion for hospitality in your resume.
- Showcase your ability to work effectively in a fast-paced and demanding environment.
- Quantify your accomplishments with specific metrics to demonstrate your impact on the restaurant’s performance.
- Tailor your resume to the specific requirements of each job you apply for, emphasizing the skills and experience that are most relevant.
- Proofread your resume carefully for any errors in grammar or spelling.
Essential Experience Highlights for a Strong Waiter/Waitress, Captain Resume
- Supervise and manage a team of servers, ensuring efficient and seamless service.
- Provide exceptional customer service, resolving guest issues promptly and professionally.
- Implement and maintain standardized training programs to ensure consistent service standards.
- Optimize floor layout and table management techniques to reduce seating times and increase customer satisfaction.
- Collaborate with kitchen staff to ensure timely food delivery and accuracy.
- Upsell menu items and wine pairings to enhance the dining experience and increase sales.
- Maintain a clean, organized, and well-stocked dining area.
Frequently Asked Questions (FAQ’s) For Waiter/Waitress, Captain
What are the essential skills for a Waiter/Waitress, Captain?
Essential skills for a Waiter/Waitress, Captain include excellent customer service, communication, and interpersonal skills, attention to detail, time management, and problem-solving abilities. They should also be able to work well in a team environment and have a strong work ethic.
What is the average salary for a Waiter/Waitress, Captain?
The average salary for a Waiter/Waitress, Captain in the United States is around $25,000 per year. However, salaries can vary depending on experience, location, and the type of establishment.
What are the career advancement opportunities for a Waiter/Waitress, Captain?
Career advancement opportunities for a Waiter/Waitress, Captain can include promotion to management positions, such as Restaurant Manager or General Manager. With additional experience and training, they can also move into roles in the hospitality industry, such as event planning or catering.
What are the challenges of being a Waiter/Waitress, Captain?
Some of the challenges of being a Waiter/Waitress, Captain include working long hours, including nights and weekends, dealing with demanding customers, and being on your feet for extended periods of time. They may also experience stress and pressure during busy shifts.
What are the benefits of being a Waiter/Waitress, Captain?
Benefits of being a Waiter/Waitress, Captain can include flexible work schedules, the opportunity to earn tips, and the chance to meet new people. They may also receive discounts on food and drinks at the restaurant where they work.
What is the job outlook for Waiter/Waitress, Captain?
The job outlook for Waiter/Waitress, Captain is expected to be good in the coming years. The Bureau of Labor Statistics projects that the number of jobs in this field will increase by 4% from 2019 to 2029.