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Tony Howard
Waitress
Summary
Seasoned Waitress with 5+ years of experience in the hospitality industry. Proven ability to provide excellent customer service, handle multiple orders efficiently, upsell menu items, and maintain a clean and organized work area. Developed strong working relationships with kitchen staff, ensuring smooth communication and coordination.
Education
Associate’s degree
March 2015
Skills
- Excellent communication skills
- Friendly and courteous service
- Efficient food and beverage service
- Menu knowledge
- Attention to detail
- Problem-solving abilities
Work Experience
Waitress
- Assisted with food preparation and other kitchen tasks as needed, supporting the kitchen staff in providing highquality meals.
- Developed a strong working relationship with kitchen staff, ensuring smooth communication and coordination.
- Utilized a pointofsale (POS) system efficiently to process orders, record payments, and generate receipts.
- Provided prompt and attentive service, resolving customer inquiries and complaints effectively.
Waitress
- Provided excellent customer service to an average of 100 guests per shift, ensuring their satisfaction and maximizing their dining experience.
- Handled multiple orders simultaneously with accuracy and efficiency, ensuring timely delivery of food and beverages.
- Upsold menu items and specials effectively, increasing sales revenue by an average of 15% per shift.
- Maintained a clean and organized work area, ensuring a sanitary and inviting dining environment.
Accomplishments
- Utilized active listening and communication skills to resolve customer inquiries efficiently, resulting in a 20% increase in guest satisfaction ratings.
- Maintain a positive attitude and professional demeanor throughout shifts, contributing to a welcoming and enjoyable dining experience for guests.
- Delivered exceptional customer service by providing timely and attentive assistance, ensuring guest needs were met with efficiency and care.
- Accurately processed orders using POS systems, ensuring seamless transactions and minimizing errors.
- Demonstrates knowledge of menu items and drink pairings, providing informed recommendations to enhance guest dining experiences.
Awards
- Server of the Year Award, recognized for exceptional customer service and sales performance.
- Excellence in Upselling Award, consistently exceeding sales targets through effective upselling techniques.
- Guest Satisfaction Award, acknowledged for consistently receiving positive customer feedback and maintaining high guest satisfaction ratings.
- Employee of the Month Award, recognized for outstanding performance and exceptional customer service.
Certificates
- ServSafe Food Handler Certification
- TIPS (Training for Intervention Procedures) Certification
- CPR and First Aid Certification
- Restaurant Manager Certification
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How To Write Resume For Waitress
- Highlight your strongest skills and experiences that are relevant to the specific job you’re applying for.
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Essential Experience Highlights for a Strong Waitress Resume
- Provided exceptional customer service to an average of 100 guests per shift, ensuring their satisfaction and maximizing their dining experience.
- Handled multiple orders simultaneously with accuracy and efficiency, guaranteeing timely delivery of food and beverages.
- Upsold menu items and specials effectively, increasing sales revenue by an average of 15% per shift.
- Maintained a clean and organized work area, assuring a sanitary and inviting dining environment.
- Assisted with food preparation and other kitchen tasks as required, supporting the kitchen staff in delivering high-quality meals.
- Developed a strong working relationship with kitchen staff, guaranteeing smooth communication and coordination.
- Utilized a point-of-sale (POS) system efficiently to process orders, record payments, and generate receipts.
Frequently Asked Questions (FAQ’s) For Waitress
What are the key qualities of a successful Waitress?
A successful Waitress should be friendly, courteous, and have excellent communication skills. They should also be able to work well under pressure, multitask, and handle multiple orders simultaneously.
What is the average salary for a Waitress?
The average salary for a Waitress in the United States is around $25,000 per year.
What are the career advancement opportunities for a Waitress?
Waitresses can advance their careers by becoming a server assistant, bartender, or restaurant manager.
What are the challenges of being a Waitress?
The challenges of being a Waitress include working long hours, dealing with difficult customers, and working on your feet for extended periods.
What is the best way to prepare for a Waitress interview?
The best way to prepare for a Waitress interview is to practice your customer service skills, be prepared to talk about your experience, and dress professionally.
What are the most important things to include on a Waitress resume?
The most important things to include on a Waitress resume are your work experience, skills, and education.
What are some tips for succeeding as a Waitress?
Some tips for succeeding as a Waitress include being friendly and courteous, working well under pressure, and being able to multitask.
What are the benefits of being a Waitress?
The benefits of being a Waitress include the opportunity to earn tips, work in a fast-paced environment, and meet new people.