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Maurice Evans
Workforce Services Representative (WSR)
Summary
Highly experienced Workforce Services Representative (WSR) with a proven track record of success in developing and implementing workforce development programs that result in sustainable employment opportunities for individuals. Expertise in career counseling, job placement assistance, marketing, program management, and collaboration with community partners and businesses. Dedicated to providing comprehensive job search assistance and empowering individuals to achieve their career goals.
Education
Associates in Social Work
October 2018
Skills
- Customer Service
- Communication
- Problem Solving
- Interpersonal Skills
- Attention to Detail
- Data Entry
Work Experience
Workforce Services Representative (WSR)
- Implemented a new case management system that streamlined the intake process and improved the efficiency of service delivery by 30%.
- Developed and delivered over 20 workshops on topics such as resume writing, interviewing skills, and career planning, impacting over 500 individuals.
- Collaborated with community partners to provide job training and placement services to over 100 individuals with disabilities.
- Conducted outreach to over 500 businesses to identify employment opportunities for individuals with limited work experience.
Workforce Services Representative (WSR)
- Collaborated with over 30 local businesses to develop and implement workforce development programs that resulted in the placement of 500 individuals into sustainable employment opportunities.
- Provided career counseling and job placement assistance to over 250 unemployed or underemployed individuals, resulting in a 70% success rate in obtaining employment.
- Developed and executed marketing campaigns to promote workforce services to over 1,000 potential participants, resulting in a 20% increase in program enrollment.
- Managed a team of 5 workforce development counselors to provide comprehensive job search assistance to over 150 individuals.
Accomplishments
- Implemented a new job placement strategy resulting in a 15% increase in successful job placements.
- Developed and executed a training program for new WSRs, reducing onboarding time by 20%.
- Streamlined the intake process, reducing the average processing time by 30%.
- Established a strong network with local businesses, leading to a 10% increase in job openings.
- Identified and secured funding for a new workforce development program, benefiting over 500 individuals.
Awards
- Received WSR of the Year award for consistently exceeding performance targets.
- Recognized with Customer Service Excellence Award for exemplary customer service.
Certificates
- Certified Workforce Development Professional (CWDP)
- Certified Rehabilitation Counselor (CRC)
- Certified Employment Specialist (CES)
- Certified Career Counselor (CCC)
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How To Write Resume For Workforce Services Representative (WSR)
- Highlight your experience in workforce development programs and successful job placement outcomes.
- Showcase your skills in customer service, communication, problem-solving, and collaboration.
- Quantify your accomplishments using specific metrics and data whenever possible.
- Demonstrate your knowledge of labor market trends and best practices in workforce development.
Essential Experience Highlights for a Strong Workforce Services Representative (WSR) Resume
- Collaborate with businesses and community partners to develop and implement workforce development programs.
- Provide career counseling, job placement assistance, and workshops to individuals seeking employment.
- Develop and execute marketing campaigns to promote workforce services and increase program enrollment.
- Manage teams of workforce development counselors and implement case management systems to streamline service delivery.
- Conduct outreach to businesses to identify employment opportunities for individuals with diverse backgrounds and needs.
Frequently Asked Questions (FAQ’s) For Workforce Services Representative (WSR)
What is the primary role of a Workforce Services Representative?
A Workforce Services Representative works to connect job seekers with employment opportunities and provides support services to help them succeed in the workforce.
What skills are essential for a Workforce Services Representative?
Effective communication, problem-solving, customer service, and a strong understanding of workforce development programs and resources.
What is the job outlook for Workforce Services Representatives?
The demand for Workforce Services Representatives is expected to grow in the coming years due to the increasing need for skilled workers and the focus on workforce development initiatives.
What are the career advancement opportunities for Workforce Services Representatives?
With experience, Workforce Services Representatives can advance to roles such as Program Manager, Workforce Development Specialist, or Human Resources Manager.
What industries can Workforce Services Representatives work in?
Workforce Services Representatives can work in various industries, including government agencies, non-profit organizations, and private companies that provide workforce development services.
What is the average salary for a Workforce Services Representative?
The average salary for a Workforce Services Representative can vary depending on experience, location, and industry.